Additional events may appear; for more information about these, see the "Event types in the message tracking log" section in Message Tracking. This field shows the action that was performed if the message was filtered due to a malware or spam detection or a rule match. For example, it will let you know if the message was deleted or if it was sent to the quarantine. This field provides detailed information that elaborates on what happened.
For example, it may inform you which specific mail flow rule also known as a transport rule was matched, and what happened to the message as a result of that match. It can also inform you which specific malware was detected in which specific attachment, or why a message was detected as spam. If the message was successfully delivered, it can tell you the IP address to which it was delivered. If you run a message trace for items that are older than 7 days, when you click Search a message should appear letting you know that the message was successfully submitted, and that an email notification will be sent to the supplied email address when the trace has completed.
If the message trace is processed and data that matches your search criteria is successfully retrieved, this notification message will include information about the trace and a link to the downloadable. If no data was found that matched the search criteria you specified, you'll be asked to submit a new request with changed criteria in order to obtain valid results. In the EAC, you can click View pending or completed traces in order to view a list of traces that were run for items that older than 7 days.
In the resulting UI, the list of traces is sorted based on the date and time that they were submitted, with the most recent submissions appearing first. In addition to the report title, the date and time the trace was submitted, and the number of messages in the report, the following status values are listed:.
The trace was submitted but is not yet running. At this point, you have the option to cancel the trace. The trace is running and you can't cancel the trace or download the results. The trace has completed and you can click Download this report to retrieve the results in a. Note that if your message trace results exceed messages for a summary report, it will be truncated to the first messages.
If your message trace results exceed messages for a detailed report, it will be truncated to the first messages. If you do not see all the results that you need, we recommend that break your search out into multiple queries. When you select a specific message trace, additional information appears in the right pane. Depending on what search criteria you specified, this may include details such as the date range for which the trace was run, and the sender and intended recipients of the message.
Message traces containing data that is more than 7 days old are automatically deleted in the EAC after 10 days. They can't be manually deleted. When you download and view a message trace report, either from View pending or completed traces in the EAC or from a notification email, its contents depend on whether you have selected the Include message events and routing details with report option.
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By default, the following role groups have this role assigned: If you didn't include routing details when running the message trace, the following information is included in the. CSV file, which you can open in an application such as Microsoft Excel:. The email address of the sender in the form alias domain. The status of the delivery of the message to the recipient. If the message was sent to multiple recipients, it will show all the recipients and the corresponding status against each, in the format: For example, a status of:. This is a unique message ID value that persists across copies of the message that may be created due to bifurcation or distribution group expansion.
An example value is ac7b13fb42ab4dcf7ff. This field denotes whether the message was sent inbound 1 to your organization, or whether it was sent outbound 2 from your organization. The name of the source or destination Send connector or Receive connector. Denotes whether the message was sent with High , Low , or Normal priority.
If you included routing details when running the message trace, all information from the message tracking logs is included in the. CSV file, which you can open in an application such as Microsoft Excel. Some of the values included in this report are described in the prior section, while other values that may be useful for investigative purposes are described in the "Fields in the message tracking log files" section in the Message Tracking topic.
Some of the message data protection related agents are described below.
A string beginning with S: SFA is an entry from the spam filter agent and provides the following key details:. AMA is an entry from the anti-malware agent and provides the following key details:. TRA is an entry from the transport rule agent and provides the following key details:. Message Trace FAQ presents messaging questions that a user may have, along with possible answers.
It also describes how to use the message trace tool in order to get those answers and troubleshoot specific mail delivery issues. What are the cmdlets to use? Our new feedback system is built on GitHub Issues. Read about this change in our blog post. Note The message trace can display a maximum of entries. Retrieved from " https: Articles lacking sources from March All articles lacking sources Commons category link is on Wikidata. Views Read Edit View history.
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- Recall or replace an email message that you sent.
- Run a message trace.
Recall or replace an email message that you sent - Outlook
If the recipient reads the original message and then marks it as unread, it is considered never read and recall is successful. In the public folder, it is the reader's rights, not the sender's, that determine the success or failure of the recall. Click Delete unread copies and replace with a new message or Delete unread copies and replace with a new message.
If you are sending the message to a large number of people, you may want to clear the Tell me if recall succeeds or fails for each recipient check box. If you do not see the Recall This Message command, then probably you do not have an Exchange Server account or you are not using Microsoft Office Outlook Both are required to use the recall feature.
You can check the Account Settings dialog box in Outlook for the types of e-mail accounts in your Outlook profile. On the Tools menu, click Account Settings. On the E-mail tab, the Type column lists the type of account for each entry. The success or failure of a recall depends on the recipients' settings in Microsoft Outlook.
The following four scenarios explain what happens in various situations, and an additional scenario describes the recall of a message sent to a Microsoft Exchange public folder. You send an e-mail message to someone. On the recipient's computer, under Tracking Options , the Process requests and responses on arrival check box is selected. Assuming the original message has not been read, the original message is deleted and the recipient is informed that you, the sender, deleted the message from his or her mailbox.
If the original message is marked as read viewing in the Reading Pane is not reading in this scenario when the recall message is processed, the recipient is informed that you, the sender, want to delete the message, but the message remains in the recipient's Outlook folder. On the recipient's computer, under Tracking Options , the Process requests and responses on arrival check box is not selected.
On the recipient's computer, either by rule or by action of the recipient, the original message is moved to another folder and the recall message remains in the Inbox or it is moved to another folder as well. As long as the recall message and the original message exist in separate folders, the recipient receives a message indicating that a recall attempt failed. If the recipient read the original message and then marks it as unread, Outlook treats it as if it had never been read and recalls it successfully.
This results in behavior similar to that which occurs when Outlook is not configured to automatically process messages.
Take a Message
If the recipient read the original message and then marked it as unread, Outlook treats it as if it had never been read and recalls it successfully. You send an e-mail message to a public folder. If the recipient who reads the recall message has read access to all the items in the public folder but did not read the original message, the recall succeeds, and only the new message remains.